Utilisation patterns of home care services of long-term care programmes and primary caregivers’ workload in Taiwan

Abstract

This study examines service utilisation patterns and investigates the needs and barriers to service utilisation among users and non-users of home care services in Taiwan. 450 participants were selected based on the ratio of clients in the institution to the total number of care recipients in Taipei City. This study shows that about 30% of the participants had experienced a gap between approved and actual service hours. The results of three multiple regression analyses also confirm the significance of a gap in housekeeping and physical care services, suggesting that more attention should be paid to a number of critical factors.

本研究考察台灣長期照護之居家服務的服務使用模式，並探討居家服務的使用者和非使用者對於服務使用的需求與障礙。 我們根據機構之服務對象數目與台北市長期照顧服務對象總人數的比例選取了450名參與者。研究發現，大約百分之三十的參與者體驗到核准服務時數與實際服務時數之間的落差。基於三項多元回歸分析的結果，本研究也證實了家事服務和身體照顧服務中所存在的落差，研究結果顯示應當對與服務提供相關的重要因素投入更多關注。