隨風而逝：管理主義對人本服務的影響

Abstract

在《香港社會工作期刊》關於管理主義的特刊中，特朗普曼（Tropman）提到，在人本服務領域，隨著期望提高、預算減少和競爭增加，管理主義的地位愈加重要。他認為管理主義即良好的管理。摩根（Morgan）、佩恩（Payne）、奧康納（O’Connor）和梁（Leung）則持不同觀點，他們在同一期刊發表文章，對管理主義持批判或者至少是不同的看法。那麼目前管理主義是人本服務問題的解決方法還是導致問題的成因？當我們使用「管理主義」一詞時，我們想表達什麼？它有什麼獨有的特徵呢？香港理工大學徐明心教授和張超雄博士對此做了簡短評論，闡述管理主義的主要特徵，並思考其對人本服務的影響。

In a special issue of Hong Kong Journal of Social Work on managerialism, Tropman (2002) made the argument that managerialism, which he equates with good management, is much needed in the field of human services due to rising expectations, shrinking budgets and increased competitions. In this he differs from Morgan and Payne (2002), O’Connor (2002) and Leung (2002), who also contributed articles in the same issue of the journal, who take a critical, or at least mixed view of managerialism. Is managerialism the solution or the cause of the problems now besetting human services? What do we mean when we use the term ‘managerialism’? What are its unique features? In this short commentary, we will outline managerialism’s main characteristics and consider its impact on human services.