Lessons learned in chat room teaching internationally

Abstract

Web-based teaching opens new opportunities for international collaboration in offering courses to students. It also allows students to attend courses offered by instructors situated outside their own country. This paper presents the lessons learned from one such course offered by instructors located in Texas and Hong Kong to students residing in Shanghai studying in a collaborative Master of Social Service Management Programme (MSSM) between HKU and Fudan University. The course, titled “Information and Communication Technology for Social Service Organizations,” was offered twice in the past two years using an Internet-based class chat room supported by a course website and other web based tools. While the offering was successful based on student evaluations, many problems and issues had to be addressed. The course background, learning outcomes, lessons learned, and future recommendations are presented. In addition, an analysis of the Shanghai student IT applications is provided to help understand the current state of human services IT in China.