Please use this identifier to cite or link to this item: https://repository.cihe.edu.hk/jspui/handle/cihe/500
Title: A comparison of service quality attributes for stand-alone and resort-based luxury hotels in Macau: 3-Dimensional importance-performance analysis
Author(s): Lai, Ivan Ka Wai 
Author(s): Hitchcock, M.
Issue Date: 2016
Publisher: Elsevier
Journal: Tourism Management 
Volume: 55
Start page: 139
End page: 159
Abstract: 
As tourism took off in Macau, more luxury hotels were constructed to satisfy demand, many of them located in leisure resort complexes. This study uses the case of luxury hotels in Macau to examine the importance of specific characteristics in leisure resorts using a 3-dimensional importance-performance analysis (3-D IPA) approach that integrates the IPA approach with the three-factor theory. A new...
URI: https://repository.cihe.edu.hk/jspui/handle/cihe/500
DOI: 10.1016/j.tourman.2016.01.007
CIHE Affiliated Publication: Yes
Appears in Collections:BHM Publication

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