Please use this identifier to cite or link to this item:
https://repository.cihe.edu.hk/jspui/handle/cihe/500
Title: | A comparison of service quality attributes for stand-alone and resort-based luxury hotels in Macau: 3-Dimensional importance-performance analysis |
Author(s): | Lai, Ivan Ka Wai |
Author(s): | Hitchcock, M. |
Issue Date: | 2016 |
Publisher: | Elsevier |
Journal: | Tourism Management |
Volume: | 55 |
Start page: | 139 |
End page: | 159 |
Abstract: | As tourism took off in Macau, more luxury hotels were constructed to satisfy demand, many of them located in leisure resort complexes. This study uses the case of luxury hotels in Macau to examine the importance of specific characteristics in leisure resorts using a 3-dimensional importance-performance analysis (3-D IPA) approach that integrates the IPA approach with the three-factor theory. A new... |
URI: | https://repository.cihe.edu.hk/jspui/handle/cihe/500 |
DOI: | 10.1016/j.tourman.2016.01.007 |
CIHE Affiliated Publication: | Yes |
Appears in Collections: | BHM Publication |
Files in This Item:
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View Online | 132 B | HTML | View/Open |

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