A blended-experiential learning model: An action research case study

Abstract

This research proposed a blended-experiential learning model for the higher education. Participatory action research method was selected in order to validate the proposed model. Eight students were invited to participate in this project to develop a live case that demonstrated how students operating a restaurant ‘Café de Music’ in spring 2016. The thematic concern for students was ‘how to improve food quality, service quality, and atmosphere quality of the Café de Music’. The results of three action research cycles showed how the blended-experiential learning model successfully worked in a hospitality education case and how students learned by reflection in this case setting. Furthermore, recommendations for educators to implement the proposed model were provided based on the findings.